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INDEX

1

Approaches to Knowledge...........................................................................................................3

2

    • 1.1

      Tacit and Explicit Knowledge (Nonaka) .............................................................................3

    • 1.2

      Six Kinds of Personal Knowledge (Bereiter).......................................................................5

    • 1.3

      Knowledge in Knowledge Work (Davies & Naumann) ......................................................7

    • 1.4

      Summary .............................................................................................................................. 8

Knowledge Work and Knowledge Workers ................................................................................9

3

    • 2.1

      Knowledge Work Definitions ..............................................................................................9

    • 2.2

      Knowledge Worker Definitions.........................................................................................10

    • 2.3

      Conclusions........................................................................................................................12

Knowledge Work Tasks and Activities .....................................................................................13

4

    • 3.1

      Knowledge Work Tasks and Activities (Davies)...............................................................13

    • 3.2

      Knowledge Work Activities (Ware & Degoey).................................................................16

    • 3.3

      Summary ............................................................................................................................ 18

Knowledge Work Productivity ..................................................................................................18

    • 4.1

      Difficulties with Measuring Knowledge Work (Ware & Degoey)....................................19

    • 4.2

      Proposals for Measuring Knowledge Work Productivity (Ware & Degoey) ....................19

    • 4.3

      Productivity in Knowledge Work (Davies) .......................................................................20

    • 4.4

      Knowledge Worker Constraints in the Productive Use of Information Technology (IT)

(Drury & Farhoomand) ..................................................................................................................21

4.5

Summary ............................................................................................................................ 22

5

Knowledge Communication and Knowledge Management Tools ............................................23

6

    • 5.1

      Personal Knowledge Management (Frand & Hixon) ........................................................23

    • 5.2

      Knowledge Management Tools (Dingsøyr & Røyrvik) ....................................................23

    • 5.3

      Knowledge Workers Software (Davies) ............................................................................24

    • 5.4

      Summary ............................................................................................................................ 24

Summary & Conclusions ...........................................................................................................24

References .......................................................................................................................................... 25

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