5 KNOWLEDGE COMMUNICATION AND KNOWLEDGE MANAGEMENT TOOLS
In this chapter some concepts related to knowledge communication and personnel knowledge management are examined. The purpose of this chapter is not to give definitions about subjects – just to present them.
5.1PERSONAL KNOWLEDGE MANAGEMENT (FRAND & HIXON) Personal Knowledge Management (PKM) attempts to utilize the computer to help the individual manage the information explosion in a meaningful way. Personal knowledge management is a system designed by individuals for their own personal use. Knowledge management has been described as a systematic attempt to create, gather, distribute, and use knowledge. PKM is a conceptual framework to organize and integrate information that we, as individuals, feel is important so that it becomes part for our personal knowledge base. Knowledge management is built on information management. (Frand & Hixon, 1999)
Frand & Hixon (1999) present following knowledge management principles: 1) searching/finding, 2) categorizing/classifying, 3) naming things/making distinctions, 4) evaluating/assessing, and 5) integrating or relating. (Frand & Hixon, 1999)
5.2KNOWLEDGE MANAGEMENT TOOLS (DINGSØYR &
RØYRVIK) With tools of knowledge management Dingsøyr and Røyrvik mean tools that have several users, and tools that are widely available for employees in an organization. These tools can usually be called intranet tools that support knowledge management in at least three ways: 1) Providing compression of time and space among the users 2) Offering the flexibility to exchange information,
and 3) Supporting information transfer and organizational networking independent of direct contracts between the users. (Dingsøyr & Røyrvik, 2003. 84)
There are many dimensions for describing knowledge management tools:
Knowledge codification tools to make knowledge available for others.
Knowledge transferring tools to decrease problems with time and space.
Active tools that notify users when it is likely, that users require some kind of knowledge.
Passive tools require a user to actively seek knowledge without any system support.
Knowledge repositories and libraries – tools for handling repositories of knowledge in
the form of documents.