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For questions related to individual loan status and repayment of loans in default and owed to the ... - page 14 / 15





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Information about previous and current experiments is available at http://experimentalsites.ed.gov.

Remaining questions should be directed to the following e-mail address ExperimentalSites@ed.gov.

Operations Performance Division calculates and disseminates school cohort default rates and processes appeals/adjustments/challenges to the default rate data.

202-377-4259 (Calls responded to within 24-48 hours) fsa.schools.default.management@ed.gov http://ifap.ed.gov/DefaultManagement/DefaultManagement.html

Operations Performance Division calculates and disseminates lender and guaranty agency default rates and processes data corrections to the default rate data.

202-377-3053 (Calls responded to within 24-48 hours) http://www2.ed.gov/offices/OSFAP/defaultmanagement/lga.html

In addition to cohort default rate assistance, Federal Student Aid provides default prevention support for schools and default resolution support for student and parent borrowers.

For questions related to default prevention, refer to the Default Prevention Assistance page.

For questions related to default resolution, refer to the Default Resolution Group page.

Mission: The Quality Assurance (QA) Program helps schools Attain, Sustain, and Advance exceptional student aid delivery and service excellence.

Vision: To broaden Federal Student Aid's Quality Process to serve all participating Title IV institutions, by providing tools that promote better service to students, compliance, and continuous improvement in program delivery.

You can contact the QA Program staff in Washington by sending an e-mail to the Quality Assurance Program mailbox at: qualityassurance@ed.gov or you may contact the QA Regional Representatives at their contact information listed below:

Holly.Langer-Evans@ed.gov (617) 289-0136

Anne.Tuccillo@ed.gov (202) 377-4378

Michael.Cagle@ed.gov (206) 615-2586

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