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The Department of Education currently has two Direct Consolidation Loan application processes. For general information about Direct Consolidation Loans, visit the StudentAid.gov Web site at http://studentaid.ed.gov/repay-loans/consolidation. For contact information associated with the two Direct Consolidation Loan application processes, see the information below.

800-557-7392 loan consolidation@mail.eds.com

http://www.loanconsolidation.ed.gov 8:00 a.m. - 8:00 p.m. (ET) Monday through Friday

The Department of Education currently has two Direct Consolidation Loan application processes. For general information about Direct Consolidation Loans, visit the StudentAid.gov Web site at http://studentaid.ed.gov/repay-loans/consolidation. For contact information associated with the two Direct Consolidation Loan application processes, see the information below.

800-557-7392 loan consolidation@mail.eds.com

http://www.loanconsolidation.ed.gov 8:00 a.m. - 8:00 p.m. (ET) Monday through Friday

The Ombudsman Office is a final resource after individuals look for help through other customer service avenues. Before contacting the Ombudsman, borrowers concerned about student loans should contact their loan holder or visit our web site for further information. Current students should contact their financial aid office first.

When contacting the Ombudsman Office, be ready to:

  • Identify the problem and the reason behind it

  • Define expectations

  • Describe actions already taken to resolve the problem

  • Supply Documentation to support your position

The easiest way to contact the Ombudsman is to file an on-line assistance request thru http://studentaid.gov/repay- loans/disputes/prepare. Other contact options are:

202-377-3800(Toll) Washington DC - Financial Aid Professionals should use this number 1-877-557-2575(Best used to initiate a Case) 202-377-3800 : 202-275-0549 fsaombudsmanoffice@ed.gov http://StudentAid.gov/ombudsman

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