The U.S. Department of Education (the Department) has one contact point, the Nelnet Total and Permanent Disability Servicer, for borrowers seeking assistance with all total and permanent disability (TPD) discharge questions.
For questions about applied for a discharge
for a discharge a borrower should first contact the loan holder. If the borrower has already the loan holder has informed the borrower that the request has been assigned or referred to
the Department, the borrower should contact the Nelnet Total and Permanent Disability Servicer in Denver, CO:
A borrower who is hearing-impaired may Web chat with a representative by visiting the total and permanent disability Web site and clicking on “Chat Now”.
8:00 p.m. (ET), Monday through Sunday
A borrower who has special needs and requires assistance navigating the total and permanent disability discharge process simply needs to request assistance when he or she contacts the Nelnet Total and Permanent Disability Servicer.
8:00 a.m. – 8:00 p.m. (ET), Monday through Sunday
S. Department of Education
O. Box 87130
Lincoln, NE 68501
U.S. Department of Education 121 South 13th Street, Suite 201 Lincoln, NE 68508
855/475-3335 515/471- 8180