For questions related to the Central Processing System (CPS), the Student Aid Internet Gateway (SAIG), Web products such as FAA Access to CPS Online, and assistance with software products such as EDconnect and EDExpress.
800-330-5947 800-511-5806 319-665-7662 CPSSAIG@ed.gov 8:00 a.m. - 8:00 p.m. (ET), Monday through Friday
Technical support includes assistance with the following:
FAFSA and Correction Processing FAA Access to CPS Online (faaaccess.ed.gov) ISIR Analysis (IA) Tool Return of Title IV Funds (R2T4) on the Web CPS Web Demonstration Site SAIG Enrollment and Participation (www.fsawebenroll.ed.gov) SAIG Network Password Changes and Resets SAIG Transmission Errors CPS Batch Status Rejected EDE Records and Batches Restore Batches to Customers' Mailboxes CPS Test System Custom/Combo/Mainframe Support FSAdownload (www.fsadownload.ed.gov)
Software Assistance: EDExpress, Direct Loan (DL) Tools, EDconnect, Student Status Confirmation Report (SSCR)
EZ Audit provides schools with a paperless single point of submission for financial statements and compliance audits through the web.
1-877-263-0780 firstname.lastname@example.org ezaudit.ed.gov
For questions related to the Title IV federal student aid programs.
email@example.com 9 a.m. - 5 p.m. (ET), Monday through Friday
The RCCC assists schools with questions about the Title IV federal student aid programs, policies, and regulations. The RCCC also provides assistance with contacting other Federal Student Aid staff. The RCCC is an advocate for schools participating in the federal student aid programs and welcomes all comments or questions. Inquiries from students or parents should be directed to the Federal Student Aid Information Center at 800-4-FED-AID (800-433-3243).
Authorized personnel at eligible schools located outside the United States (commonly referred to as foreign schools) use functionality within the U.S. Department of Education’s (the Department’s) Common Origination and Disbursement (COD) System to process William D. Ford Federal Direct Loan (Direct Loan) Program loans for eligible U.S. students who attend