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kalmstrom.com

Business Solutions

– leveraging your Microsoft

Example Data for evaluators

If HelpDesk OSP is new to you, it might be a good idea to load the Example Data. They will give you an opportunity to see how HelpDesk OSP works when you have much data in it, what performance you can expect and so on. You can edit the Example Data according to your needs, and from the Example Data you can create tickets in the selected SharePoint list.

1.2 Launch the Example Data Application

The Example Data application is launched via the General Settings dialog. However, before you launch the Example Data you have to select a SharePoint list, refer toConfiguration of HelpDesk OSP.

1.3 Example Data Sections

The Example Data application contains four sections:

1.

Callers: - Details about the callers, like Caller Name, E-mail Address, Telephone number and Category.

2.

Questions: - Details regarding the queries, like Subject and question.

3.

List: - From this dropdown you should select the SharePoint or Office Live List you have configured.

4.

Number of tickets: - Enter how many tickets you want to create.

HelpDesk OSP for Outlook and SharePoint   User Manual www.kalmstrom.com

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