– leveraging your Microsoft
1.8.3 List Edits
When a user changes and saves the list settings, the settings in the Global list are also updated. This way all users get the updated settings next time they connect to the site.
1.9 E-mail Folders dialog ‒defines automatic conversion
All users who want to convert e-mails to tickets automatically must configure how it should be done in the E-mail Folders dialog. The checkbox for Live Monitoring must be checked.
You can Add, Edit and Remove folders to be monitored. If you click the Add folder button you will be asked to select an Outlook folder to monitor.
HelpDesk OSP for Outlook and SharePoint ‒ User Manual