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kalmstrom.com

Business Solutions

– leveraging your Microsoft

When you have selected an Outlook folder to monitor, a small dialog window is launched. It allows you to select a default SharePoint list for that particular folder.

The e-mails from the monitored folder will be placed in a subfolder named Converted, once they are converted.

1.9.1   Default lists for different Outlook folders

If you have enabled the automatic conversion and several Outlook folders are monitored, you can select different SharePoint or Office Live lists for different e-mail folders. This is a simple way to distribute the incoming e-mail to different lists. For example, e-mails to sales@company.com can be converted to list items in the SharePoint-list ”Sales tickets”, while e-mails to support@company.com are converted into list items in the SharePoint-list ”Support tickets.  

HelpDesk OSP for Outlook and SharePoint   User Manual www.kalmstrom.com

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