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kalmstrom.com

Business Solutions

– leveraging your Microsoft

1.10   Credential Store

When you configure HelpDesk OSP and have entered the path to the SharePoint site you wish to use, you are prompted to enter your log in details.  If you have selected to remember them, the login details can be seen, tested and changed in the Credential Store of the HelpDesk OSP Settings.

Here you can also see and change the path to the global list site, where the global settings are saved.

By default Windows Authentication is selected, but choose Forms if your SharePoint site has Forms Authentication. Choose Claims-based Authentication for Office 365.

The information about site URL, password and monitored e-mail folder(s) is stored locally on each machine.

1.11 General Settings dialog

In the General Settings dialog some general settings are gathered.   The default list is only for manual conversion of e-mails to tickets.

The proxy settings are helpful for organizations that use a proxy server for their internet connection. By default HelpDesk OSP reads the proxy host name and port from Internet Explorer, if proxy is enabled there of course, and makes the connection via the proxy server. Another proxy server address and port may also be used.

HelpDesk OSP for Outlook and SharePoint   User Manual www.kalmstrom.com

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