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In the General Settings dialog there are also four checkboxes:

1.

If you don’t want an URL to the ticket to be shown in the converted e-mail, uncheck the first box.

2.

If you use Live Monitoring and don’t want to be disturbed by the status dialog showing that a ticket is created from an e-mail, uncheck the second box.

3.

The checkbox for E-mail threading is not checked by default.  For info about how to use this feature, refer to E-mail threading.

4.

If you uncheck the last box, the HelpDesk OSP the buttons in Outlook will not have any text.

The Merge ticket button takes you to a dialog where you can merge tickets into one, refer to Merge tickets.  

Via the General Settings dialog you can also create Example data, refer to

Log in

When you use HelpDesk OSP for the first time, you must log in to the SharePoint site that will be connected to HelpDesk OSP. You can opt to save your credentials, and in that case you don’t have to log in later. For best security the password is encrypted when saved to the file HOSPSettings.xml. The information about username, password and monitored e-mail folder is also stored locally, while information about site and list mapping is stored in the Global settings list on the SharePoint site.

HelpDesk OSP for Outlook and SharePoint   User Manual www.kalmstrom.com

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