– leveraging your Microsoft
If you select to remember the login info, these details can be seen, tested and changed in the Credential Store of the HelpDesk OSP Settings, see Credential Store.
By default Windows Authentication is selected, but choose Forms if your SharePoint site has Forms Authentication. Choose Claims-based Authentication for Office 365.
First time use
When you click the Configure button in Outlook ‒ or run the file HOSP.exe ‒ after installation, the main Configure screen opens. This first time it will give you a prompt to define a SharePoint list which will be used with HelpDesk OSP.
HelpDesk OSP for Outlook and SharePoint ‒ User Manual