– leveraging your Microsoft
1.13 Create ticket from e-mail manually
Click the Create ticket button in Outlook to create a ticket from an e-mail manually. The conversion is quick, and you can work with Outlook as usual while it takes place. See also HelpDesk OSP buttons in Outlook.
When the e-mail is converted it gets a small icon.
HelpDesk OSP for Outlook and SharePoint ‒ User Manual