– leveraging your Microsoft
This is a new ticket, created from the first e-mail of a case:
After that first e-mail more e-mails are sent back and forth. The image below shows how the e-mail thread fields will be built up above the first content:
The name of the person logged into SharePoint when the update was made. Filled in automatically by SharePoint on every edit.
The time of the addition to the SharePoint item. Filled in automatically by SharePoint on every edit.
Send time of the email message followed by the name of the sender.
New added attachments path.
The new message part read from the e-mail.
HelpDesk OSP for Outlook and SharePoint ‒ User Manual