– leveraging your Microsoft
The statistics and reporting tool is reached via the statistics button in the HelpDesk OSP toolbar in Outlook. When you click it, you will get a dialog that lets you select SharePoint list and fields for the statistics. By default all the fields in your list is selected. If you want to see what you have selected, press Display results. When you then click Create cub file, a temporary Access database and a .cub file is created and you are connected to the statistics tool, OLAP Reporting Tool. The Access database and .cub file are recreated each time you press Create cub file. To use the statistics tool you need to have the Microsoft Office Web Components for Office 2003 installed. They work fine for Office 2007 and 2010 also. For more information about OLAP Reporting Tool, refer to the presentation of at the kalmstrom.com website and the manual that can be downloaded from there.
To use HelpDesk OSP you must be a member of kalmstrom.com Community and pay the monthly fees. There are three different membership levels, refer to .
Support, free upgrades and an unlimited number of users within the organization are included in all three levels.
HelpDesk OSP for Outlook and SharePoint ‒ User Manual