– leveraging your Microsoft
The design of the tickets is very easy to customize, like with all lists in SharePoint.
However, without HelpDesk OSP, there is no connection to Outlook, no e-mail conversion feature, no automatic information about who is calling or having the problem and no address book integration.
The HelpDesk OSP ticket
HelpDesk OSP tickets are regular SharePoint list items. If an e-mail is converted to a ticket with HelpDesk OSP, the Description field of the ticket will get the same formatting as the e-mail, and attached files are included. Only .msg files are not yet supported.
HelpDesk OSP for Outlook and SharePoint ‒ User Manual