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Seymour House Surgery - page 3 / 9





3 / 9

The Practice Team

Our receptionists are here to help you in any way they can. Fully trained and bound by strict rules of confidentiality, they make appointments, organise repeat prescriptions and take requests for home visits. An invaluable part of the healthcare team, the reception staff will handle your enquiries and advise you of the services we offer.

Our secretarial and clerical staff work hard to ensure the administrative side of your care runs smoothly.


mrs Chris moylan ms elaine Smith mrs Zoe Lloyd mrs Jackie Bissell PRACTiCe nURSeS

Medicines Management Assistant Medicines Management Assistant Medical Secretary Medical Secretary

The practice has four qualified nurses who see patients by appointment:

amanda Dowdney

Jane Hicks

Sue thoms

mary Conroy

HeALTHCARe ASSiSTAnT mrs Sarah Gilson

PHLeBOTOMiST mrs Barbara Willis

The following services are offered: Routine immunisation Blood Pressure Checks Wound Dressing ear Syringing Removal of Stitches

Blood Tests (at the request of your doctor) Cervical Smears Lifestyle Concerns Foreign Travel immunisation - ask Weight Checks and Dietary Service

Community Staff Attached To The Practice

DiSTRiCT nURSe She provides nursing care to patients in their homes at the request of hospital or doctor.


They are qualified nurses with specialist training in the healthcare of children, the elderly and handicapped.

COMMUniTy MiDWiFe She provides support to expectant mothers, both before and after the birth.

CLiniCAL PSyCHOLOGiST/COUnSeLLOR For the latest information click to: www.richmondsurgery.co.uk

A clinical psychologist/counsellor attends weekly at both surgeries to see patients referred by the doctor.

if you would like further information on the services our community staff provide, please ask at reception.

Patient Registration

We are pleased to welcome new patients.

All new patients are invited for a short health check with the nurse when they ask to register. We are unable to register you fully until this has been done. it is a valuable way of meeting you and establishing continuity of care; your previous medical records may not reach us for several weeks.

your registration is with the practice as a whole.you may consult any of our partners. Our receptionists are on duty from 8.30am-6.30pm Monday to Thursday, and until 5.30pm Friday.

Appointment System

During our opening hours you may telephone or come in for an appointment. When you book an appointment please let us know if you wish to consult a particular doctor. Whilst we will endeavour to provide this, it may not always be possible. Please make your appointment well in advance. Appointments invariably book up quite rapidly as we are operating from two surgeries.

Appointments are made at 10-minute intervals; however, some patients may need more time so surgeries sometimes run late. We will endeavour to keep patients informed at all times, so please be understanding if you have to wait.

A separate appointment is required for each person to be seen.

Very urgent cases needing attention the same day are seen during morning surgeries. in an emergency you may, of course, telephone any time.

We are constantly seeking to achieve the best possible access system for patients to consult the doctor so our appointment arrangements may be different at times. The reception staff will advise you.


Monday - Friday

9.00 - 11.00am 4.00 - 6.00pm

3.30 - 5.00pm (Friday)


Monday - Friday

9.00 - 11.00am 4.00 - 6.00pm

3.00 - 4.30pm (Friday)

Surgery Times

The doctors' surgeries cover the following times:

For the latest information click to: www.richmondsurgery.co.uk

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