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Seymour House Surgery - page 4 / 9





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Home Visits

Where possible, requests for home visits should be made before 11.00am.

Home visits are for patients who are too ill to come to the surgery or are housebound. As well as taking the doctor four times as long to visit you at home, we can offer more comprehensive care at the surgery, so please come to us, if at all possible.

When The Surgery Is Closed

The practice is a member of Harmoni, an out-of-hours co-operative of GPs in the area. in an emergency please telephone the surgery as usual, when a recorded message will give you the number to contact the doctor on call. Please have a pen ready.

PLeaSe DO nOt uSetHiS emeRGenCY SeRViCe iFtHe PROBLem Can ReaSOnaBLY Wait untiL mORninG.

nHS DiReCT For advice you may telephone NHS Direct on 0845 4647 (24 hours)

or visit their website at www.nhsdirect.nhs.uk

nHS WALk-in CenTRe The local walk-in centre is at:

Teddington Memorial Hospital, Hampton Road, Teddington TW11 0JL Open weekdays 7.30am to 10.00pm; weekends and bank holidays 8.00am to 9.00pm. Telephone 020 8408 8224

Test Results

At peak times invariably the telephone lines are very busy, so please do not telephone for test results or routine enquiries until after 11.00am. Results will only be given to the patient themselves or parent of a child. Please allow at least five to six days before enquiring.

The doctor will discuss test results and give advice over the telephone, but occasionally you may be asked to ring back at a more convenient time.

ideally, unless your enquiry is very straightforward, we would prefer you to make an appointment when more time is available.

Repeat Prescriptions

We are unable to take repeat prescription requests over the telephone. As well as the unacceptable pressure on the telephone lines, serious mistakes could occur.

Prescriptions will be ready to collect 48 hours later. if you wish them to be sent to you, please include an SAe.

For the latest information click to: www.richmondsurgery.co.uk

Services Offered

We provide a full range of family healthcare services including: CeRViCAL CyTOLOGy

We recommend all women between 20-65 have a cervical smear test every three years or as advised by your doctor.

FAMiLy PLAnninG Services provided by your doctor during normal surgery times.

MATeRniTy MeDiCAL SeRViCeS Provided by all doctors during surgery hours.


Development checks between birth and the age of five by a doctor and health visitor. By appointment at the surgery or at your child health clinic. you will be invited at the appropriate time to attend.

WeLL BABy CLiniC Wednesday afternoons - Richmond 1.30 - 3.15pm

Thursday afternoons - Ham 2.00 - 4.00pm In conjunction with doctor/practice nurse and health visitor. immunisations, weighing, feeding and general advice. WeLL BABieS OnLy PLeASe.


A range of minor surgical procedures is carried out by the doctor during surgery hours in addition to the regular freezing clinics.

HeALTH PROMOTiOn The doctors and nurses are available to discuss any aspect of health promotion.

As a general rule we recommend you keep your tetanus and polio immunisation up to date.

Sick Certificates

An NHS certificate is not needed if you are off work for less than seven days (including weekends); this period is covered by a self certificate available from your employer.You need to see the doctor if the absence is for longer, or if your employer requires a private certificate (for which a charge is payable).

Non-NHS Services

For the latest information click to: www.richmondsurgery.co.uk

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