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Some services are not covered by the nHS and a charge is payable - eg: SPORTS, PRe-eMPLOyMenT AnD HGV MeDiCALS

PASSPORT SiGninG - an appointment may be necessary BUPA VeRiFiCATiOn PPP VeRiFiCATiOn OTHeR PRiVATe CeRTiFiCATeS SiCk nOTeS FOR FiRST Week OF iLLneSS PReSCRiPTiOn FOR MeDiCATiOn TO Be TAken ABROAD VACCinATiOn CeRTiFiCATeS

A list of BMA-recommended fees is available at reception. Several of the partners see private patients by appointment.

Hospital Courier Service

Specimens to be tested at the hospital at the request of your doctor must be brought into the surgery by 12.30pm.

Change Of Name Or Address

it is very important that you inform us if you change your name and address so we can keep our records up to date. Please also include your telephone numbers. if you move outside our area, you will probably have to register with another practice.

Temporary Residents

We are happy to see friends or relatives who are staying with you if they become unwell.

Facilities For The Disabled

Both surgeries have wheelchair access and surgeries on the ground floor. Toilet facilities are available at Richmond.

Parking

After 2.00pm it is not necessary to buy a ticket to park on the road outside the Richmond surgery.

Confidentiality

For the latest information click to: www.richmondsurgery.co.uk

Your medical records are held in strictest confidence. Information is only passed on with your consent, within the confines of the NHS, by law, or if in the public interest. The practice is computerised and certain details of your medical records are kept on computer. These are strictly confidential and the practice is registered with the Data Protection Act.

Complaints

We aim to provide the best possible service to our patients but misunderstandings do sometimes happen. Please feel free to discuss any concerns at the time when they occur. We aim for a speedy resolution of problems to a mutual satisfaction.

The doctors and practice manager are available to discuss any problems.

The Patient Advice and Liaison Service (PALS) can be contacted at the Richmond and Twickenham Primary Care Trust, 180 High Street, Teddington, Middlesex TW11 8HU. Telephone 020 8973 3000.

They provide confidential advice and support and can help you resolve any concerns you have about your care and advise on the various services available from the nHS.

Zero Tolerance

The practice maintains that violent or abusive behaviour towards the doctors or staff will not be tolerated and may result in your removal from our list.

About Your Rights

As an nHS patient you are entitled:

  • To receive general medical care from a GP on the basis of a clinical need and

regardless of ability to pay.

T o c h a n g e y o u r d o c t o r i f y o u w i s h , q u i c k l y a n d e a s i l y . • To receive emergency medical care.

  • To be treated under the NHS by a GP if you are away from home.

  • To be treated by another GP in the practice if your own is not available.

  • To be offered a health check when first registering with a GP.

  • To request a health check if you have not seen a GP in more than three years.

  • To be offered a yearly health check if you are over 75, carried out at the surgery or

at home.

  • To have appropriate medicines and appliances prescribed when necessary.

  • To be referred to a consultant or specialist when your GP thinks it necessary and be

For the latest information click to: www.richmondsurgery.co.uk

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