X hits on this document

PDF document

Seymour House Surgery - page 6 / 9

34 views

0 shares

0 downloads

0 comments

6 / 9

referred for a second opinion if you and your doctor agree it is desirable.

  • To be assured of confidentiality in all contacts with your GP and practice staff.

  • To receive, free of charge, certificates for statutory sick pay for illness lasting more than six days and other statutory certificates where appropriate.

  • To have clearly explained any diagnosis, proposed treatment, major risks and possible alternatives.

  • To receive a home visit at any time if your doctor feels it is necessary.

  • To have access to your health records held on computer or hand written, subject to any

limitations in law.

  • To receive an up-to-date information booklet.

  • To choose whether or not to take part in medical research and medical student training.

  • To choose to be registered with a doctor who provides contraceptive and maternity services. A patient may choose her own or any doctor that provides these services.

  • Where appropriate, to receive invitations for cervical screening.

  • To receive appropriate childhood vaccinations and immunisations.

  • To receive an invitation for free breast screening if you are a woman aged between 50 and 64 years old.

  • To receive advice about health, diet, exercise, smoking, alcohol, drugs and solvent abuse.

  • To have a complaint about any NHS service investigated and to receive a full and prompt written reply from the Chief executive of the relevant Health Authority.

  • To see any medical report written about you for the purposes of insurance or employment.

About Your Responsibilities

By leading a healthy lifestyle and therefore minimising health risks, you will be helping not only yourself but also your doctor. We do ask you to observe the following:

  • Please try to attend appointments on time. If you have to change or cancel an appointment, tell the practice as soon as possible.

  • Please be patient if your appointment is delayed. Delays are often caused by patients needing emergency attention.

  • Requests for repeat prescriptions should be made to reception, in plenty of time to avoid unnecessary delay in treatment.

For the latest information click to: www.richmondsurgery.co.uk

  • Prepare for your doctor, talk to him and give him as much information as possible. it might help to make a note of symptoms before the consultations so you do not forget anything.

  • Whilst privacy is at all times respected, reception staff may need further details about a visit or appointment to help doctors assess the degree of urgency.

  • Be sure to notify your doctor promptly of any change of address or family details such as marriage.

  • Home visits should be regarded as a service for the genuinely housebound or seriously

ill. Requests for home visits should be made before 11.00am wherever possible.

  • If you are in any doubt about the seriousness of an illness, or whether you or a member of your family need a home visit, telephone your doctor for advice.

  • Similarly, night visits should be requested only when felt to be absolutely necessary. Usually the "on-call" doctor has to be on duty again the next day. Patients should respect the need for doctors to have enough rest to be fit and alert for the following day’s work.

Freedom Of Information – Publication Scheme

The Freedom of information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This scheme is available from reception.

Useful Telephone Numbers

kingston Hospital ................................................................................020 8546 7711

Queen Mary’s University Hospital .......................................................020 8487 6000

Ham Clinic Ashburnham Road ............................................................020 8973 3500

DSS .....................................................................................................020 8549 1400

Richmond & Twickenham Primary Care Trust ......................................020 8973 3000

For the latest information click to: www.richmondsurgery.co.uk

Document info
Document views34
Page views34
Page last viewedMon Jan 23 10:50:16 UTC 2017
Pages9
Paragraphs330
Words3891

Comments