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IF YOU EXPERIENCE A PROBLEM WITH YOUR CARLISLE TRAILER BRAKE ACTUATOR

  • 1.

    Trouble shoot the unit as described in the owners manual. If a copy of the manual is unavailable contact your dealer/distributor or you can download the manual off our website at www.carlislebrake.com Additional hard copies of the manual can be ordered from Carlisle customer service for $15.00 each, call 812-336-3811.

  • 2.

    If, after trouble shooting, it is believed that a valid claim exists, contact the dealer/distributor, from which the Product was purchased.

3. If it is deemed that the Product should be returned to Carlisle for inspection and warranty consideration, the dealer/distributor will make the claim through their Carlisle supplier.

4. Carlisle can not be responsible for units returned directly by consumers.

TO MAKE A CLAIM

  • 1.

    All claims must include proof of purchase information. The required information is:

    • Copy of receipt or itemized bill showing name and address of purchaser, date of purchase.

    • Product model number and serial number. These are found on a label on the product.

    • Bills or receipts from a legitimate dealer or repair center itemizing labor charges for replacement.

  • 2.

    All returns require a Return Merchandise Authorization number (RMA). Direct accounts can obtain an RMA by contacting Carlisle customer service at 812-336-3811. You will be asked to provide proof of purchase information per item #1 directly above.

3.

The direct account will return the Product prepaid, and securely packed in proper packaging. The Product

must be free of mud, dirt, sand, or other debris, with the brake fluid completely drained.

The carton must be

clearly marked with the RMA number when the Product is returned to the Company for inspection.

If the Company determines that the claim is valid, the Product will be repaired or replaced or credit issued to Carlisle’s direct account. If a labor claim is made, Carlisle will issue credit to reimburse for up to one hour of labor, not to exceed $70.00, to replace the defective unit. If a claim is deemed invalid and the Product is found to work properly the account will be notified and no credit will be issued for the unit or labor. Invalid Product will be returned to the submitter, freight collect, unless otherwise instructed.

ECN 05103

Manual 440-1002 Rev C

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