PRODUCT DISCLOSURE STATEMENT
1. WHAT IS THE PRODUCT DISCLOSURE STATEMENT? The Product Disclosure Statement (‘PDS’) contains information about key benefits and significant features of this Personal Accident and Personal Effects Insurance which is included in the cost of the Protection Package. The terms and conditions of this insurance are contained in the Policy Wording. 2. KEY BENEFITS This cover is provided under a Group Insurance Policy issued to Avis Australia. Cover is not available for individual purchase or sale. Cover provides compensation for a specified range of Events including:
Refer to information provided in Part A and Part B below.
Injury resulting in Death, Permanent Total Disablement and specified Permanent Total Loss.
Weekly Injury Benefit
Weekly Injury Benefit for Injury resulting in Temporary Partial Disablement or Temporary Total Disablement.
Section 2 Personal Effects Insurance
Benefits are reduced under Part B by the amount of any Workers Compensation, any other insurance or third party motor vehicle compensation payouts that you may be entitled to. Weekly benefits are limited to a 52 week period. Loss of or damage to Luggage and Personal Effects contained within the rental vehicle.
Full details of the benefits and maximum sums insured for each level of cover are contained in the Policy Wording including the Table of Events. Cover is limited to the benefits as listed in the Table of Events and is subject to the terms, conditions and exclusions in the Policy Wording.
3. IMPORTANT INFORMATION Please read the Policy Wording carefully for full details about lodging a claim, the benefits, terms and conditions that apply to this insurance.
Take special note of the following:
The Policy Wording contains a Definitions section.
There are some circumstances where cover cannot be provided. These are covered in the Policy Wording. Please take special note of the General Exclusions applicable to all sections of the policy listed within the Policy Wording.
General Conditions also apply. These are located within the Policy Wording.
Age limits apply to this policy. To be eligible for cover under this policy Insured Person(s) must be at least 18 years of age and less than 70 years of age. Full details of age limits can be found within the Policy Wording.
This document also contains important information about the rights and obligations of insured persons including information about Privacy and General Insurance Code of Practice.
4. COSTS Avis Australia pay Chartis an annual premium to purchase a Group Insurance Policy which provides cover for Avis Australia customers who purchase the Protection Plan. The cost of the insurance is included in the cost of the Protection Package. Deductible or excess An excess of $25 applies to any claim under Section 2 – Personal Effects Insurance.
5. HOW TO MAKE A CLAIM Information on claims can be found under the section titled General Conditions in the Policy Wording. Please read this carefully. Claims need to be submitted with proof of identity and original supporting documentation such as doctor’s reports, receipts, and where requested, additional Proof of Loss. Claims should be delivered to the address shown on the inside cover of this document. In the event of claims under some policy sections, an excess may apply. Please refer to the Policy Wording for further details.
6. CODE OF PRACTICE Chartis is a signatory to the General Insurance Code of Practice. This aims to raise the standards of practice and service in the insurance industry, improve the way the claims and complaints are handled and help people better understand how general insurance works. Information brochures on the Code are available on request.
7. DISPUTE RESOLUTION We are committed to handling any complaints about our products or services efficiently and fairly. If you have a complaint:
Contact Us on Our dedicated complaints line – 1800 339 669.
If Your complaint is not satisfactorily resolved You may request that the matter be reviewed by management by writing to: The Compliance Manager Chartis
Level 12 717 Bourke Street Docklands VIC 3008
If You are still unhappy, You may request that the matter be reviewed by Our Internal Dispute Resolution Committee (“Committee”). We will respond to You with the Committee’s findings within 15 working days.
If You are still not satisfied with the finding of the Committee, You may be able to take Your matter to an independent dispute resolution body, Financial Ombudsman Service (FOS). This external dispute resolution body can make decisions with which Chartis are obliged to comply. Contact details are:
Financial Ombudsman Service Phone: 1300 78 08 08 (local call fee applies) Email: email@example.com Internet: www.fos.org.au GPO Box 3, Melbourne, VIC 3001
THE POLICY WORDING DEFINITIONS In this Policy the following definitions apply: Authorised Driver means any person listed or described as an Authorised Driver in the Rental Agreement. Compensation means, for Section 1 of the Policy, the amount payable by Us upon the happening of an Event shown in the Table of Events in Section 1 of the Policy. Event means, for Section 1 of the Policy, an Event set out in the Table of Events in Section 1 of the Policy. Excess means the first amount of each and every loss payable by the Insured Person. Income means:
As regards to a salaried Insured Person, the average gross weekly income earned from personal exertion before personal deductions and income tax, but excluding bonuses, commissions, overtime payments and other allowances; or
As regards to a T.E.C. (ie total employee cost) or salary package Insured Person, the average gross weekly value of the income package earned from personal exertion (including, but not limited to wages, and/or salary, motor vehicle and/or travelling allowances, club subscriptions and fees, housing loan or rental subsidy, clothing or meal allowances) before personal deductions and income tax, but excluding bonuses, commissions, overtime payments and other allowances; or
As regards to a self-employed Insured Person, the average gross weekly income earned from personal exertion after the deduction of all business expenses necessarily incurred in earning that income; all derived during the 12 calendar months period immediately preceding the Injury giving rise to the claim under this Policy.
Injury means a bodily injury to an Insured Person resulting from an accident caused by sudden, violent, external and visible means and occurring solely and directly and independently of any other cause including any pre-existing physical or congenital condition, provided the Injury
occurs on or after the Insured Person’s Effective Date of Individual Insurance (as set out in item 1 under the heading “General Conditions for PAI and PEB”), and
results in any of the Events specified in the Table of Events in Section 1 of the Policy within 12 calendar months from the date of such Injury.