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The Mortgage Arrears Resolution Process

The mortgage on your property is one of the most important financial commitments you’re ever likely to make. Recognising this, EBS works closely to support all mortgage holders throughout the life of their mortgage. In today’s economic climate, it’s more important than ever to work with mortgage holders as some will be experiencing financial difficulties.

With a mortgage comes responsibilities for both the lender and borrower. All lenders in Ireland are regulated by the Central Bank of Ireland and are required, under the Code of Conduct on Mortgage Arrears, to put in place a Mortgage Arrears Resolution Process (MARP) for their mortgage holders.

The purpose of the MARP is to set out clear guidelines for both mortgage holders and EBS in relation to dealing with mortgage holders who are currently having difficulty, or feel they may have difficulty in the future in making their mortgage repayments. The MARP applies to mortgages on the mortgage holders primary residence only.

The Mortgage Arrears Resolution Process

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How it all works…

EBS has a dedicated team in the Arrears Support Unit (ASU) who work closely with mortgage holders under the Mortgage Arrears Resolution Process. The MARP is made up of five steps which are explained in more detail in this booklet. They include;

Step 1: Communication with mortgage holders - How we will stay in touch with you

Step 2: Financial Information - Getting a better understanding of your financial position

Step 3: Assessment - Examining each case on an individual basis Step 4: Resolution - Finding a solution together Step 5: Appeals - What to do should you find it necessary to appeal your case

This booklet also includes useful contacts and links to helpful websites and agencies.

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