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STEP 1: COMMUNICATION WITH MORTGAGE HOLDERS

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COME AND TALK TO US

EBS mortgage holders should contact us immediately if they are concerned about meeting their mortgage repayments, or if they already find themselves in arrears.

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ARE YOU EXPERIENCING FINANCIAL DIFFICULTIES?

Financial difficulties can affect anyone and anytime. You may be facing challenging times ahead if at any time you’re experiencing any of the following;

  • Redundancy

  • Shorter working hours

  • Reduced overtime or bonuses

  • Bills are unpaid or paid late

  • You’ve no savings or what you do have is running out

  • You only pay off the minimum on your credit card each month

  • You’re using credit cards to do the weekly shopping or pay bills

  • You’ve lost track of what you owe

If you’re affected by any of these circumstances, please pick up the phone or come in and talk to us because the more we know, the more we can help.

WE ARE HERE TO HELP…

  • Visit your local EBS office and speak to one of our

dedicated arrears advisors

  • Call the Arrears Support Unit on 1850 330 044

  • Email us on asu@mail.ebs.ie

  • Visit our website www.ebs.ie/asu

If you prefer to meet with someone face to face in your own home, EBS representatives are available to visit you. If you would like to arrange a visit, please phone 1850 586 778.

Throughout the Mortgage Arrears Resolution Process, EBS will keep you fully up to date on your situation. We will write to you on a regular basis, and at all times, you will know who to contact if you have any questions.

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