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The customer magazine of Rieter Spun Yarn Systems Vol  / No    June  / EN - page 3 / 24





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Rieter’s textile activities have had their headquar- ters in Switzerland since  And ever since that time Rieter has been committed to customer satis- faction and product quality

ISO-certified manufacturing facilities worldwide Over the course of time additional manufacturing facilities and assembly lines have been established in Germany the USA the Czech Republic India and China The Rieter production plant in the Czech Republic has been operating successfully since

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    the branch in China since  and the unit in

India since  to the complete satisfaction of our customers As an integral part of our quality strate- gy all our manufacturing sites are certified for com- pliance with ISO 

Key components and technology elements are deve- loped and produced in Europe We have already re- located many labor-intensive operations to markets outside Europe without any loss of quality for many years "Made by Rieter" stands for quality no matter where the individual components are manufactured and assembled

Central functions are based in Europe Rieter’s competence network is international in scope Headquarters in Winterthur are of central im- portance this is where all global activities are co- ordinated marketing sales product development production planning quality assurance logistics spare parts offerings service and technology sup- port

The further development of products will also re- main the responsibility of specialists in Europe in fu- ture Nowadays however there is greater emphasis on global cooperation with technical colleagues in China and India and a closer focus on local custom- er and procurement markets Production planning is centralized in Winterthur and quality specifications are defined in conformity with Swiss and German standards and implemented in Rieter’s own produc- tion plants All Rieter machines are manufactured in conformity with these specifications worldwide Our quality managers report on how Rieter implements this complex task in this issue of Link

LINK    /


In addition to this centralized control of global op- erations we attach great importance to local con- tacts for our customers in the marketplace and to the fact that they receive optimal support in sales spare parts offerings and service True to the motto “Think global act local”

Customer satisfaction is top of the list Our main goal is to ensure customer satisfaction Our objectives are comprehensive support for our customers by our sales organization complete and timely delivery and installation of machinery and retrofits rapid spare parts and repair service expert technology support economical yarn production and the sustained quality of our products We conduct regular surveys to measure whether we achieve these goals in our customers’ eyes In this way we ensure that deviations from our standard are detected and quickly rectified You can read more about Rieter’s customer satisfaction management on page 

Ecological aspects of spinning operations Ecology and economy go hand-in-hand Saving re- sources in every industrial process helps to conserve the world’s environment and reduce costs Rieter’s developments have focused for many years on ener- gy savings and high fiber utilization Two reports on experience by customers in India show how resour- ces can be saved in both ring spinning and rotor spinning Rieter offers conversion kits and profes- sional overhauls in order to prolong the service lives of older machine generations and maintain efficiency at a high level

Rieter will and must continue to change in future We will continuously adapt our organization and our products to the market’s requirements Our promises to our customers remain unchanged -

Peter Gnägi

CEO Rieter Textile Systems Winterthur petergnaegi@rietercom

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