X hits on this document

PDF document

The customer magazine of Rieter Spun Yarn Systems Vol  / No    June  / EN - page 6 / 24

74 views

0 shares

0 downloads

0 comments

6 / 24

  • LINK    /

RIETER INSIDE

Communication media and chains at Rieter in the field of quality

Volume production release

Feedback from customers via Sales and Service

Pilot series release

SAP production planning system incl quality specifi- cations

Quality assurance

Installation audits

Customer satisfaction survey

Problem-gathering in the CORN database

SAP

Quality management ISO 

CORN

Quality planning

Quality improvement

CORN – Workflow

Fig  CORN

  • Rieter’s central da-

tabase for gathering problems and ensu- ring their solution

Fig  Modern technology assists in measurement a microscope camera

Quality assurance – pure measuring technology “It may not seem particularly exciting at first glance but when it comes to quality much revolves around measuring technology No complicated philosophy just unspectacular fact-based measuring technolo- gy seasoned with some statistical know-how” ex- plains Peter Oehy who is responsible for global quality management “It involves measuring geomet- rical variables and material definitions just as much as achievable yarn values delivery dates or cost tar- gets Quality assurance without measuring technol- ogy is like a tiger without teeth”

Some incoming goods inspection entails random sampling while important components are subject to  inspection Testing stations for subassem- blies electronic components robots and sections assure quality More than  employees are engaged in quality assurance in the  manufacturing facilities worldwide

Continuous quality improvement If quality problems emerge in customers’ mills Rieter has defined processes and the people respon- sible in order to identify and rectify them as quick- ly as possible Every instance of negative feedback from customers is taken seriously documented and passed on to the appropriate unit by sales personnel

technologists or service technicians All reports are recorded in the CORN Customer Oriented Rieter Net- work data system developed by Rieter and marked off as dealt with only after the defect has been rec- tified The creative members of the quality improve- ment team try to find rapid long-term solutions Communication with quality assurance is important in order to prevent further defects in production as well as feedback to the Development Department if design defects are the cause Fig 

What does “Quality made by Rieter Switzerland” stand for? The quality concept has been taken to heart and fur- ther developed at Rieter for more than  years Products and services are continuously being adapt- ed to market requirements Implementation is governed by precise quality guidelines which are de- fined identically worldwide – regardless of the coun- try from which Rieter products are delivered

The quality management system and its three pillars of quality planning quality assurance and quality improvement are important components of compli- ance with quality specifications The skill lies not only in the method but in the discipline of apply- ing it globally and systematically in an interdiscipli- nary way

We are driven and motivated by the criticism and recognition we receive from our customers The measure of our success is always reflected in the sat- isfaction of our customers -

Peter Oehy

Head of Quality Management Winterthur peteroehy@rietercom

Nadia Qaud

Project Manager Marketing Winterthur nadiaqaud@rietercom

Document info
Document views74
Page views74
Page last viewedSun Dec 11 04:37:34 UTC 2016
Pages24
Paragraphs721
Words10672

Comments