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The customer magazine of Rieter Spun Yarn Systems Vol  / No    June  / EN - page 6 / 24





6 / 24

  • LINK    /


Communication media and chains at Rieter in the field of quality

Volume production release

Feedback from customers via Sales and Service

Pilot series release

SAP production planning system incl quality specifi- cations

Quality assurance

Installation audits

Customer satisfaction survey

Problem-gathering in the CORN database


Quality management ISO 


Quality planning

Quality improvement

CORN – Workflow

Fig  CORN

  • Rieter’s central da-

tabase for gathering problems and ensu- ring their solution

Fig  Modern technology assists in measurement a microscope camera

Quality assurance – pure measuring technology “It may not seem particularly exciting at first glance but when it comes to quality much revolves around measuring technology No complicated philosophy just unspectacular fact-based measuring technolo- gy seasoned with some statistical know-how” ex- plains Peter Oehy who is responsible for global quality management “It involves measuring geomet- rical variables and material definitions just as much as achievable yarn values delivery dates or cost tar- gets Quality assurance without measuring technol- ogy is like a tiger without teeth”

Some incoming goods inspection entails random sampling while important components are subject to  inspection Testing stations for subassem- blies electronic components robots and sections assure quality More than  employees are engaged in quality assurance in the  manufacturing facilities worldwide

Continuous quality improvement If quality problems emerge in customers’ mills Rieter has defined processes and the people respon- sible in order to identify and rectify them as quick- ly as possible Every instance of negative feedback from customers is taken seriously documented and passed on to the appropriate unit by sales personnel

technologists or service technicians All reports are recorded in the CORN Customer Oriented Rieter Net- work data system developed by Rieter and marked off as dealt with only after the defect has been rec- tified The creative members of the quality improve- ment team try to find rapid long-term solutions Communication with quality assurance is important in order to prevent further defects in production as well as feedback to the Development Department if design defects are the cause Fig 

What does “Quality made by Rieter Switzerland” stand for? The quality concept has been taken to heart and fur- ther developed at Rieter for more than  years Products and services are continuously being adapt- ed to market requirements Implementation is governed by precise quality guidelines which are de- fined identically worldwide – regardless of the coun- try from which Rieter products are delivered

The quality management system and its three pillars of quality planning quality assurance and quality improvement are important components of compli- ance with quality specifications The skill lies not only in the method but in the discipline of apply- ing it globally and systematically in an interdiscipli- nary way

We are driven and motivated by the criticism and recognition we receive from our customers The measure of our success is always reflected in the sat- isfaction of our customers -

Peter Oehy

Head of Quality Management Winterthur peteroehy@rietercom

Nadia Qaud

Project Manager Marketing Winterthur nadiaqaud@rietercom

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