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Public Health Nursing Practice Manual

Guidance for Consumer/Community Service*

Purpose

Topic

Guidance

Consumer/community service in the NPMS documents the service provided by the PHN at the community and systems levels of practice. The following are examples of interventions/activities that are documented:

  • Telephone calls and office visits

  • Field services to consumers and community agencies such as consultation, group education, community settings, advising consumers over the phone

  • Outreach

  • Acute Communicable Disease Outbreaks and follow-up with Tuberculosis worksite/industries

  • Activities related to fulfilling the requirements of grants such as nutrition-related and emergency preparedness

  • Collaboration with other public health disciplines and between districts and programs are documented. Definition of collaboration: Collaboration commits two or more persons or organizations to achieving a common goal through enhancing the capacity of one or more of them to promote and protect health (from Public health interventions: Applications for public health nursing practice, Minnesota Department of Health, Division of Community Health Services, Public Health Nursing Section, 2001).

Time Spent

If more than one PHN participates in providing a service, use the following example to record the time spents:

Example: Three PHNs provide a group education class to a group of high school students. The service requires each PHN to spend one (1) hour in preparation. Travel time was 30 minutes round trip to the schools, and the PHNs spent two (2) hours giving the class. The coordinator or lead PHN would combine the preparation hours from all three PHNs and document in NPMS as follows:

Preparation: 3 hours

Participation: 2 hours

Travel: 30 minutes

Printing

Print the Consumer/Community Service Form per the health center/program procedure.

*See NPMS manual for detailed instructions on completing the Consumer/Community Service module.

© 2007 LAC DPH Public Health Nursing

E6

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