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Federal Methodology

Professional Judgment

Institutional Methodology

Verification and Conflicting Information

Compliance

Packaging Strategies

Program Highlights

Financial Aid Fundamentals

Institutional

Policy and Process

Regulatory

Team

Development

Environment

Effective Communication

Enrollment and Demographic Environment

Equity and Access

Associational Activity

Research

Ethics and Accountability

Cost of Attendance

Debt Management

Operational and Organizational Systems

Federal Delivery Sy

stem

Loan Processing

Professional Issues

Student Employment

Fiscal Management

Resident Faculty

Linda Dagradi Institute Director Senior Educational Manager New England Regional Office The College Board Waltham, Massachusetts

Gail Holt Senior Associate Director Student Financial Services Mount Holyoke College South Hadley, Massachusetts

Sally Donahue Director of Financial Aid and Senior Admissions Officer Harvard College Cambridge, Massachusetts

F. Duane Quinn Special Assistant to the President American Student Assistance Boston, Massachusetts

David J. Welsh Director of Financial Aid Tunxis Community College Farmington, Connecticut

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