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Leeds), Jane Secker (LSE), Kelly Smith (Birmingham). Other people at UCL also gave me the benefit of their knowledge and experience, notably June Hedges, Martin Moyle, Martin Reid, Suzanne Tonkin, Gillian Long, and Aniela Grundy. Other people patiently answered my questions including Steve Loddington, Rachel Ellaway, JISC (Mahesh Madhavan, John Kelly, Neil Jacobs), ERA (Helen Nicholson), the Open University, BBC and the Patent Office. For others too numerous to mention please accept my grateful thanks and accept my apologies for failing to name you.

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