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April 15, 2004

Let the Oracle Speak!

19

IVR & Oracle Systems

Separate the Business Logic from the Database Access Logic

Business logic developed entirely in Oracle

Uses data already available in Oracle Applications

IVR system used exclusively for database access

Collect Touch-Tone Input, Speak Output

Lowers maintenance cost

Changes to Business logic made using standard Oracle development tools;             no changes to IVR system

Allows use of Standard Reporting Tools

Oracle Reports, Discoverer, Portal Reporting Tools

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