The GRAPEvine: February 2010
Local company introduces efficient alert system for senior citizen communities From Response Care, Inc., Myron Kowal, President
A product that is aimed at helping caregivers at senior living communities has been developed to help with responding to calls for assistance from residents in senior living communities in a timely and efficient manner.
The information retrieval system, “R-cube”, was introduced by Response Care Inc. and well received at the American Association of Homes and Services for the Aging (AAHSA) convention, in Chicago. R-cube makes it possible for staff members at senior communities to receive resident alerts whether they are on or off-site. It is an advanced browser-based alert system with the hardware and software housed in one compact unit. When the unit receives a message from a resident who requires assistance, that information is sent to the appropriate staff member through any networked or wireless device, including a desktop computer, laptop, cell phone or PDA.
Also, the R-cube, has a programmed call escalation feature, which will automatically transfer calls that go unanswered on to the next level of supervisory personnel. Additionally, the system can generated reports regarding the number of alerts generated and location, length of response time and, responder of the alerts.
There are two other noteworthy aspects of the R-cube. It has a programmed call escalation feature, which will automatically transfer calls that go unanswered on to the next level of supervisory personnel. In addition the system can generate reports regarding the number of alerts generated and their location, length of response time and who responded to the alerts.
Episcopal SeniorLife Communities at Brentland Woods tested R-cube for 45 days. Janet Wixom, the Executive Director of Brentland Woods, reports “the product is amazing”. Alerts are received directly from the server allowing prompt, personalized responses to emergencies. I was able to track response times through a website or receive texts on my Blackberry. With the R-Cube, the caregivers feel a greater sense of responsibility, and the residents feel a higher level of security.”
R-Cube is the first information retrieval system of its kind in the industry. “It is simple to operate”, say its developers, “so it is user friendly. Caregivers can use it without a lot of heavy duty training. R-cube takes the human error out of the equation. It improves efficiency and accountability and raises the bar so the workload is spread evenly.”