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the behavioral factors that are important to the use stage have to be monitored continuously to ensure regular use of the performance management system. In contrast, the attention for behavioral factors that are important to the starting and development stages lies in the past and therefore becomes less significant and visible through time.

The aim of the research was to identify behavioral factors that are important to the successful implementation and regular use of a performance management system. Initially, the research concentrated on identifying behavioral factors that the literature indicated as being of influence on successful performance management system use. To keep the scope of the research manageable, a selection was made of the behavioral factors that were mentioned in the literature. Consequently, potentially influential factors may thus have been left out of the study. Therefor, a worthwhile avenue of further study is to look at additional behavioral factors. Further research is also needed into other factors, such as environmental or organizational factors. This research may yield more factors that are of great importance to successful implementation and use of a performance management system. The research results show that the use stage is the most important to the success of the performance management system. This means that further study should concentrate on this stage in order to discover (further) reasons why organizations do not use a newly implemented performance management system. Research is also needed into a “maintenance” system that makes sure that organizations, and its managers, continue to pay attention to the behavioral factors after the performance management system is put into use in order to make sure that the performance management system remains a success. As the case study organizations examined did not yet dispose of a reward system that was linked to the performance management system, further study should pay special attention to the role of the reward system in the maintenance system.


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