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Chapter 2

Setting Up Dial via Office Features

Setting Up Dial via Office

Step 1 Step 2 Step 3 Step 4 Step 5 Step 6

Sign in to the Cisco Unified Communications Manager Administration portal. Choose System > Service Parameters. Choose your server. In the Server drop-down list, choose Cisco CallManager (Active). In the Service drop-down list, choose Cluster Wide Parameters (Features - General).

(Recommended) In the Cluster Wide Parameters (Features - General) area, in the Maximum Hold Duration Timer field, enter 60.

Step 7

Click Save.

Optimizing Cisco Unified Communications Manager Settings for Cisco Mobile for Nokia

Set up Cisco Unified Communications Manager to optimize the performance of Cisco Mobile for Nokia.

Procedure

Setting Up Dial via Office

Set up the Dial via Office feature to allow users to make work calls from their mobile phone that appear to the called party to come from their desk phone number.

About Dial via Office Types, page 2-12 Setting Up Dial via Office for use with Cisco Mobile, page 2-13

About Dial via Office Types

There are two types of Dial via Office calls. Understanding these types helps you to decide which type to assign to each user.

How It Works 1. User initiates a Dial via Office–Reverse call.

2. The client notifies Cisco Unified Communications Manager to call the mobile phone number.

3.

Cisco Unified Communications Manager calls and connects to the mobile phone number (or an alternate number if the user specified one).

4.

Cisco Unified Communications Manager calls and connects to the number that the user dialed.

5.

Cisco Unified Communications Manager connects the two segments.

6.

The user and the called party continue as with an ordinary call.

Call Method

Dial via Office–Reverse Callback

Recommended Use

Use this method when incoming calls from Cisco Unified Communications Manager to the mobile number are both:

Free or less expensive than calls dialed from the mobile number to Cisco Unified Communications Manager

Less expensive than calls dialed directly from the mobile number to the dialed number

Administration Guide for Cisco Mobile for Nokia, Release 8.5

2-12

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