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Chapter 2

Setting Up Dial via Office Features

Setting Up Dial via Office

How It Works 1. User initiates a Dial via Office–Forward call.

2. The client causes the mobile phone to call a dedicated number in Cisco Unified Communications Manager. The call is connected.

3.

Cisco Unified Communications Manager calls and connects to the number that the user dialed.

4.

Cisco Unified Communications Manager connects the two segments.

5.

The user and the called party continue as with an ordinary call.

Call Method

Dial via Office–Forward

Recommended Use

Use this method when calls dialed from the mobile number to Cisco Unified Communications Manager are both:

Less expensive than calls dialed from Cisco Unified Communications Manager to the mobile number

Less expensive than calls dialed directly from the mobile number to the dialed number

Note

Cisco Unified Communications Manager Release 8.0.3 supports Dial via Office – Reverse only.

You can also set up the system to use DVO optimization settings for toll reduction, which enables the Cisco Unified Communications Manager to select the less expensive call method. This option is visible but not supported on all Cisco Unified Communications Manager releases. For information about DVO optimization settings for toll reduction, see the “DVO Optimization Settings for Toll Reduction” section of Cisco Unified Communications Manager Features and Services Guide, Release 8.5 at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_5_1/ccmfeat/fsgd-851-cm.html.

For detailed information about how Dial via Office features work, see the following resources:

The “Cisco Mobility Applications” chapter of the Cisco Unified Communications Solutions Reference Network Design Guide (SRND) at h t t p : / / w w w . c i s c o . c o m / e n / U S / p r o d u c t s / s w / v o i c e s w / p s 5 5 6 / p r o d u c t s _ i m p l e m e n t a t i o n _ d e s i g n _ g u i d _list.html e s

The “Cisco Unified Mobility” chapter of the Cisco Unified Communications Manager Features and Services Guide for your release at h t t p : / / w w w . c i s c o . c o m / e n / U S / p r o d u c t s / s w / v o i c e s w / p s 5 5 6 / p r o d _ m a i n t e n a n c e _ g u i d e s _ l i s t . h t m l

Setting Up Dial via Office for use with Cisco Mobile

Use the following sections to set up the Dial via Office feature for use with Cisco Mobile: Application Dial Rules Requirements, page 2-14 Setting Up an Enterprise Feature Access Number, page 2-14 Setting up a Dial via Office Forward Service Access Number, page 2-16 Authenticating Dial via Office–Forward Callers, page 2-17

Administration Guide for Cisco Mobile for Nokia, Release 8.5

2-13

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