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Chapter 2

Setting Up Dial via Office Features

Setting Up Dial via Office

Application Dial Rules Requirements

Because people dial numbers from mobile phones differently from the way they dial numbers from desk phones, you should set up dial rules in Cisco Unified Communications Manager to accommodate the different dialing patterns.

For example, in the United States, there are several dialing prefixes that employees generally must use when dialing from desk phones but not from mobile phones:

Calls from desk phones to numbers outside the company in the same telephone area code begin with 9.

Calls from desk phones to numbers outside the company in a different telephone area code begin with 91.

Calls from desk phones to numbers outside the company and outside the country may begin with 9011, while international calls from mobile phones often begin with a plus sign (+).

To allow users to dial from mobile devices without using these additional digits, define applicable Application Dial Rules for the country or location for each user.

Note

These dial rules also apply to alternate callback numbers that the user specifies in Cisco Mobile.

Important: Determine whether your deployment includes mobile phones with phone numbers that have more than 15 digits (for example, this situation may occur for phones that are based in a different country from your Cisco Unified Communications Manager server, if a country code is required to dial out to those phones). If so, you may need to set up application dial rules to route calls to a shorter version of that number.

For information about setting up application dial rules, see the online help in Cisco Unified Communications Manager. Work with your Cisco Unified Communications Manager administrator to set up these rules.

Setting Up an Enterprise Feature Access Number

You must set up an Enterprise Feature Access Number for all Dial via Office calls.

For Dial via Office–Reverse Callback calls, the Enterprise Feature Access Number is the number that Cisco Unified Communications Manager uses to call the mobile phone and the dialed number.

For Dial via Office–Forward calls, the Enterprise Feature Access Number is the number that the mobile phone dials, unless you set up a corresponding Dial-via-Office Forward Service Access Number. You will set up a Dial-via-Office Forward Service Access Number later.

Enterprise Feature Access Number set up varies according to your release, as follows:

For Cisco Unified Communications Manager Release 8.0, set up a single Enterprise Feature Access Number for all users using the procedure in this section.

For Cisco Unified Communications Manager Release 8.5, set up a default Enterprise Feature Access Number using the procedure in this section. You will set up additional Enterprise Feature Access Numbers later, to accommodate users in different locations.

Before You Begin Reserve a Direct Inward Dial (DID) number for this purpose.

Determine the required format for this number. The exact value you choose depends on the phone number that the gateway passes (for example, 7 digits or 10 digits).

Administration Guide for Cisco Mobile for Nokia, Release 8.5

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