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Chapter 2

Setting Up Dial via Office Features

Troubleshooting Calling Features

Troubleshooting Calling Features

Use the following sections to troubleshoot calling features: Troubleshooting the Connection to Cisco Unified Communications Manager, page 2-21 Troubleshooting Dial via Office Calls, page 2-21

Troubleshooting the Connection to Cisco Unified Communications Manager

Problem Client cannot register to Cisco Unified Communications Manager. Solution Try the following:

Ensure that Cisco Mobile is connected to the corporate network. Look for a Phone icon near the top right of the screen. If you see an X, Cisco Mobile is not connected.

Ensure that the Mobile Identity phone number is not more than 15 digits, and ensure that the user entered the identical number into the client.

Verify that you entered the correct MAC address of the user’s phone.

(Recommended) Ensure that you can connect to the main web page of your corporate network using the native browser on the phone.

Problem After entering the TFTP address on the client, Cisco Mobile cannot retrieve the configuration. Solution Try the following:

Ensure that you can connect to the main web page of your corporate network using the native browser on the phone.

Verify that you entered the correct MAC address of the user’s phone.

Troubleshooting Dial via Office Calls

Use the following sections to troubleshoot Dial via Office calls: Troubleshooting All Dial via Office Calls, page 2-21 Troubleshooting Dial via Office–Reverse Callback Calls, page 2-22 Troubleshooting Dial via Office–Forward Calls, page 2-24 Troubleshooting DVO Optimization for Toll Reduction, page 2-24

Troubleshooting All Dial via Office Calls

Use the following sections to troubleshoot all Dial via Office calls: Dial via Office (Reverse Callback and Forward Types) is Not Working, page 2-22 Problems with Phone Numbers Starting with Special Characters, page 2-22

Administration Guide for Cisco Mobile for Nokia, Release 8.5

2-21

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