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Measuring Overall Craft Effectiveness (OCE) - page 13 / 13





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The Maintenance Excellence Institute

How OCE Impacts Your Bottom Line: Part II – Page 13

Bio of Ralph W. “Pete” Peters

Pete Peters, founder of The Maintenance Excellence Institute and President of Ralph W. Peters and PEOPLE Inc has over 30 years of practical engineering expertise, operations management and maintenance responsibilities in both the public and private sectors. He has helped operations such as the University of NC-Chapel Hill, Boeing, Heinz, General Foods, Consolidated Stores, Marathon Ashland Oil, Polaroid, Great River Energy, Wyeth-Ayerst, Cooper Industries, National Gypsum, Lucent and Carolinas Medical Center achieve success in plant, fleet and facilities maintenance operations. Pete is a senior member of the Institute of Industrial Engineers, the Association of Facility Engineers and the Society of Maintenance and Reliability Professionals.

He has served two manufacturing operations as a Plant Manager and as Director of Facilities Management where he managed a 225-employee physical plant operation with over $30 million annual budget and eight million square feet of facilities including the State Capitol of North Carolina. Responsible for all physical plant operations, construction renovation, planning and inventory management. Responsible for commissioning three major office buildings and a new central steam plant without significant staff additions.

Also served as Director, Productivity Management, NC Department of Transportation and helped establish the first fleet maintenance management system in US for measuring, planning and scheduling of fleet maintenance work with operator-based preventive maintenance, planner selection and training, maintenance performance reporting and team-based maintenance improvement. During his NC Army National career, directed maintenance operations at company, battalion and brigade levels to include command of a direct support maintenance and supply company in combat zone (Vietnam). Certified as a Total Quality Management facilitator for the National Guard Bureau.

He is also retired from the US Army Corps of Engineers/NC Army National Guard (1995) with 28 years of concurrent service and serving in Viet Nam and during Desert Storm. Pete is author for the upcoming books; Profit-Centered Maintenance and PRIDE in Maintenance: I, II and III and was editor/primary author for The Guide to Computerized Maintenance Management Systems, Scientific American Newsletters LLC, author of the maintenance chapters in The Warehouse Management Handbook and The Future Capable Company from Tompkins Press and John Wiley’s new 2001 Handbook of Industrial Engineering, 3rd Edition.

A recognized leader in the areas of implementing maintenance best practices, profit-centered maintenance strategies, performance measurement, and providing value-added total operations consulting. He is also the author of over 200 articles and publications and as a frequent speaker has delivered presentations on manufacturing and maintenance-related topics worldwide.

Pete received his BSIE and MIE from North Carolina State University and is a graduate of the US Army Command and General Staff Course and the Engineer Officers Advanced Course.

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