A t c _ t x t . b o o k P a g e 7 M o n d a y , J a n u a r y 1 0 , 2 0 0 5 6 : 3 8 P M
PRINCIPLES OF OPERATION
The attendant is never busy All calls reaching the attendant get a ring tone.
Offhook state The console is always offhook. Lifting or replacing the handset makes no difference to the console's state.
Executive suite attendant If your console is programmed for the Executive suite application, you handle calls for a number of organizations. Your display assists you by indicating for which organiza- tion the arriving call is intended.
Headset/handset operation The console may be operated with either a headset or a handset.
Disconnecting a call Pressing [DROP] disconnects the console from the current process, and returns the console to the previous stage of the process.
Pressing [RELEASE] terminates a call in progress, or completes the transfer of an outside line. Afterwards, the console is returned to an inactive state.
The answer button Pressing [ANSWER] completes the transfer of the current call and connects you to the next call in the Main Call queue.
Avanti Attendant console