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A t c _ t x t . b o o k P a g e 1 0 M o n d a y , J a n u a r y 1 0 , 2 0 0 5 6 : 3 8 P M

ANSWERING CALLS

When your telephone rings, the display may show the fol- lowing: for internal calls: the calling extension's name and num- ber;

for outside calls: the ringing line or calling party's name or number. NOTE Telrad Connegy's UNITe IP systems support Caller Name and Caller Identification on the Avanti tele- phone display.

Main call queue Internal and external calls enter the Main Call queue.

The number of calls waiting in the attendant queue is indi- cated in the top line of the display, e.g. CW23, where CW stands for Calls Waiting and 23 is the number of calls.

To answer the first call waiting in the Main Call queue

  • Press [ANSWER].

Subqueues

Depending on the type of call and system programming, calls may also enter subqueues.

The subqueues include:

  • Recall queue - contains transferred calls unanswered by other extensions or placed on hold for longer than a preset time. Press [RCL] to retrieve from this queue;

  • Private Recall queue - contains calls due to recall at your console only. Press [PRIVATE RCL] to retrieve from this queue.

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Avanti Attendant console

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