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A t c _ t x t . b o o k P a g e 1 1 M o n d a y , J a n u a r y 1 0 , 2 0 0 5 6 : 3 8 P M

  • Hold queue - contains incoming calls placed on hold by any of the attendants in your group. To retrieve from this queue, press [ANSWER HOLD].

  • Incoming Call Identifier (ICI) queues (if defined) - con- tains calls from specific lines or extensions and allows you to give them preference over other incoming calls waiting in queue. Press a designated ICI button to retrieve from this queue;

  • Dial Attendant queue (if defined) - contains calls from extensions that dialed “0”. Press the designated Dial Attendant button to retrieve from this queue.

  • Interposition queue (if defined) - contains calls from extensions that dialed your extension number. Press the designated Interposition button to retrieve from this queue.

Depending on system programming, each subqueue may be provided with a dedicated button. When a call exists in the queue, the button's green light indicator flashes.

To answer the first call waiting in a particular subqueue

  • Press the appropriate queue button.

By pressing the queue button of your choice, the UNITe IP system enables you to answer calls selectively and to give priority to a chosen call queue.

Avanti Attendant console

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