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A t c _ t x t . b o o k P a g e 3 4 M o n d a y , J a n u a r y 1 0 , 2 0 0 5 6 : 3 8 P M

OVERFLOW

When defined overflow conditions are met, the system automatically directs incoming calls to ring at a pro- grammed overflow extension.

Calls continue to ring at the attendant position as well, and may be answered from either the overflow extension or the attendant position.

Overflow conditions are met when:

  • More than a defined number of calls are waiting in the Main Call queue.

  • A call has been waiting in the Main Call queue beyond a defined time limit.

  • The attendant activates night service while calls remain in the Main Call queue.

When overflow occurs, the display shows OF followed by the number of calls waiting (instead of CW).

When the overflow condition passes, normal operation is resumed.

34

Avanti Attendant console

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