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The Volkswagen service, for your peace of mind.

The Volkswagen Warranty Three-year Warranty All Volkswagen passenger cars come with a three-year/60,000 miles warranty, which protects your car against the failure of

most mechanical and electrical components due to manufacturing defects. This comprises a two-year manufacturer’s warranty with unlimited mileage plus a further one-year/60,000 miles (whichever is soonest) Retailer Warranty. Should the mileage exceed 60,000 miles within the first two years, the manufacturer’s two-year warranty will still be valid. If an additional warranty for subsequent

years or higher mileage is desired, it may be purchased from an authorised Volkswagen retailer or repairer; however, this additional

warranty must be purchased before the mileage reaches 60,000*. Full details of the three-year warranty are available from your

authorised Volkswagen retailer or repairer.

  • *

    All warranty work must be completed by an authorised Volkswagen retailer or repairer.

Body Protection Warranty The internal body sections and panels of the Eos are covered against rusting through from the inside for 12 years. Naturally,

the vehicle must be cared for in compliance with the operating instructions. Please consult your authorised Volkswagen retailer or repairer for full warranty details.

Three-year Paintwork Warranty This latest warranty, pioneered by Volkswagen, really provides you with the widest possible cover on a new car.

There are no special conditions attached and paintwork manufacturing defects will be rectified without charge. Naturally, during the warranty period the car must be cared for in compliance with the operating instructions.

Extended warranty You may purchase additional protection from your authorised Volkswagen retailer or repairer, or contact 0870 9000 115.

Service Intervals Volkswagen are pleased to offer you a choice on how your Eos is serviced. The appropriate selection is entirely dependent on how the car is likely to be driven and its general use. To help you identify which type of service would be most suitable, please refer to the

following guide.

The Time and Distance Service is recommended for vehicles that will cover less than 10,000 miles in 12 months and if the vehicle is likely to be used in the following way:

  • Predominantly urban driving, short journeys with frequent cold starts.

  • Activities regularly producing high engine loading, e.g. frequent hill climbs, driving with vehicle fully loaded and towing.

  • Uneconomical driving style using high rpms with heavy acceleration and heavy braking.

The service intervals for the Time and Distance Service are as follows:

  • Oil change service

  • Interval service

  • Inspection service

Every 10,000 miles/1 year (whichever is soonest). Every 20,000 miles/2 years (whichever is soonest). Every 40,000 miles/3 years (whichever is soonest).

The LongLife Service is recommended for vehicles with a daily mileage of more than 25 miles where the vehicle is driven regularly mainly on longer distance journeys. The vehicle is driven mainly at a constant speed with minimum vehicle and engine loading, minimal

towing and driven in an economical manner.

With the LongLife Service the vehicle can cover anywhere between 10,000and a maximum of 18,000miles or 24 months (whichever is soonest) between oil changes. Inspection service is typically in the third year of ownership and thereafter every second year, for vehicles with an approximate annual mileage of 10,000 miles.

  • Please note that mileages are approximate as the service indicator system uses kilometres as the distance measurement.

Please consult your authorised Volkswagen retailer or repairer for advice and full details.

Effective from 31 May 2010.


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