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Avicenna

System Analysis and Design                     System Analysis

10

Other Fact-Finding Techniques

Good response rates can be achieved with consistent control of questionnaire

Format and style

Allow enough space for responses to be typed for open-ended questions

Ask respondents to clearly mark their answers

Use objectives to help determine format

Be consistent in style

Meaningful ordering and clustering of questions

Most important questions go first

Similar topics should be clustered together

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