System Analysis and Design System Analysis
Other Fact-Finding Techniques
Plan your observations in advance
Prepare a checklist of specific tasks you want to observe and questions you want to ask
ask sufficient questions to ensure that you have complete understanding of the present system operation
Observe all steps in a transaction and note the documents, input, outputs, and process involved
Examine each form, record, and report
Consider each user who works with the system and the following questions
What information does the person receive from other people?
What information does this person generate?
How is the information communicated?
How often do interruption occur?
How much down time occur?
Talk to the people who receive current reports to see whether the reports are complete, timely, accurate, and in a useful form