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Avicenna

System Analysis and Design                     System Analysis

8

Other Fact-Finding Techniques

Plan your observations in advance

Prepare a checklist of specific tasks you want to observe and questions you want to ask

Issues to be considered when you prepare your list

ask sufficient questions to ensure that you have complete understanding of the present system operation

Observe all steps in a transaction and note the documents, input, outputs, and process involved

Examine each form, record, and report

Consider each user who works with the system and the following questions

What information does the person receive from other people?

What information does this person generate?

How is the information communicated?

How often do interruption occur?

How much down time occur?

Talk to the people who receive current reports to see whether the reports are complete, timely, accurate, and in a useful form

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