Adding email sender to contact list – In the email preview pane, you will see the email address that your message came from, often with a name. You can right-click on the name or email address and you will get a prompt to add that person to your Contacts.
Composing new email – by clicking the “New” button, then selecting “Email”, a customer can create a new email message. Most of this is pretty straight-forward. There will be a couple of things to bear in mind though. On the next page is a screenshot of the email composition screen: