1. Standard email entry fields – To, CC:, BCC:, and Subject all work in typical ways. Clicking on the To, CC and BCC buttons pulls up the contacts list, where you can select contact recipients for the email.
2. Format – allows you to do your email in plain text or Rich text (which allows for text formatting, addition of links, tables, and so on). If a customer wants to do font changes or any kind of formatting, they will want to set the Rich text format option.
3. Attachments – pulls up a new window allowing you to Browse and attach files. Browse for the file(s), then click “Attach” when you have selected them all. They will be listed in the bottom of the header area of the email composition screen.