by a person duly authorised by a local authority to whose care the child has been committed under the provisions of the Children Act 1989; or
by a person duly authorised by a voluntary organisation by which the child is being accommodated under the provisions of that Act;
where the Patient is incapable of making a complaint, by a relative or other adult who has an interest in his welfare.
Where a Patient has died a complaint may be made by a relative or other adult person who had an interest in his welfare or, where the Patient fell within Clause 15.4.1(b) or 15.4.1(c), by the authority or voluntary organisation, as the case may be.
Period for Making Complaints
Subject to Clause 15.7, the period for making a complaint is:
six (6) months from the date on which the matter which is the subject of the complaint occurred; or
six (6) months from the date on which the matter which is the subject of the complaint comes to the complainant’s notice, provided that the complaint is made no later than twelve (12) months after the date on which the matter which is the subject of the complaint occurred.
Where a complaint is not made during the period specified in Clause 15.6, it shall be referred to the person specified in Clause 15.8.1 who may, if he is of the opinion that:
having regard to all the circumstances of the case, it would have been unreasonable for the complainant to make the complaint within that period; and
notwithstanding the time that has elapsed since the date on which the matter which is the subject matter of the complaint occurred, it is still possible to investigate the complaint properly,
treat the complaint as if it had been received during the period specified in Clause 15.6.
Further Requirements for Complaints Procedure
The Contractor shall nominate: