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and

15.13.2

any investigation of a complaint by an NHS body or local authority which relates to a Patient or former Patient of the Contractor.

15.14

In Clause 15.13:

15.14.1

“NHS body” means a Primary Care Trust, (in England and Wales and Scotland) an NHS trust, an NHS foundation trust, a Strategic Health Authority, a Local Health Board, a Health Board, a Health and Social Services Board or a Health and Social Services Trust; and

15.14.2

“local authority” means any of the bodies listed in section 1 of the Local Authority Social Services Act 1970, the Council of the Isles of Scilly or a council constituted under section 2 of the Local Government etc (Scotland) Act 1994.

15.15

In co-operating with any investigation, the Contractor shall, by way of example:

15.15.1

answer questions reasonably put to the Contractor by the PCT;

15.15.2

provide any information relating to the complaint reasonably required by the PCT; and

15.15.3

attend any meeting to consider the complaint (if held at a reasonably accessible place and at a reasonable hour, and due notice has been given) if the Contractor’s presence at the meeting is reasonably required by the PCT.

15.16

The Contractor shall inform the PCT, at such intervals as required, of the number of complaints it has received under the procedure established in accordance with this PART 15 of the Contract.

15.17

This PART 15 of the Contract shall survive the expiry or termination of the Contract insofar as it relates to any complaint or investigation reasonably connected with the provision of services under the contract before it terminated.

PART 16 VARIATION OF THE CONTRACT

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