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FOR MORE INFORMATION

For additional information or assistance with how the Sales and Use Tax Law applies to your business operations, please take advantage of the resources listed below.

INTERNET www.boe.ca.gov

CUSTOMER SERVICE CENTER 1-800-400-7115 TTY:711

You can log onto our website for additional information—such as laws, regulations, forms, publications, and policy manuals—that will help you understand how the law applies to your business.

Bakersfield

1-661

395-2880

Culver City

1-310

342-1000

El Centro

1-760

352-3431

Fairfield

1-707

427-4800

Fresno

1-559

440-5330

Glendale

1-818

543-4900

Irvine

1-949

440-3473

Norwalk

1-562

466-1694

Oakland

1-510

622-4100

Rancho Mirage

1-760

770-4828

Redding

1-530

224-4729

Riverside

1-951

680-6400

Sacramento

1-916

227-6700

Salinas

1-831

443-3003

San Diego

1-858

385-4700

San Francisco

1-415

356-6600

San Jose

1-408

277-1231

Santa Clarita

1-661

222-6000

Santa Rosa

1-707

576-2100

Ventura

1-805

677-2700

West Covina

1-626

480-7200

Customer service representatives are available weekdays from 8:00 a.m. to 5:00 p.m. (Pacific time), except state holidays. In addition to English, assistance is available in other languages.

Chicago, IL

1-312

201-5300

Houston, TX

1-281

531-3450

New York, NY

1-212

697-4680

Sacramento, CA

1-916

227-6600

City

Out-of-State Field Offices

FIELD OFFICES

Area Code

Number

You can also verify seller’s permit numbers on the BOE website (look for “Verify a Permit/ License”) or call our toll-free automated verification service at 1-888-225-5263.

Multilingual versions of publications are available on our website at www.boe.ca.gov.

Another good resource—especially for starting businesses—is the California Tax Service Center at www.taxes.ca.gov.

FAXBACK SERVICE

Our faxback service, which allows you to order selected publications, forms, and regulations, is available 24 hours a day. Call 1-800-400-7115 and choose the fax option. We’ll fax your selection to you within 24 hours.

TAX INFORMATION BULLETIN

The quarterly Tax Information Bulletin (TIB) includes articles on the application of law to specific types of transactions, announcements about new and revised publications, and other articles of interest. You can find current and archived TIBs on our website at www.boe.ca.gov/news/tibcont.htm. Sign up for our BOE updates email list and receive notification when the latest issue of the TIB has been posted to our website.

FREE CLASSES AND SEMINARS

Most of our statewide field offices offer free basic sales and use tax classes with some classes offered in other languages. Check the Sales and Use Tax Section on our website at www.boe.ca.gov for a listing of classes and locations. You can also call your local field office for class information. We also offer online seminars including the Basic Sales and Use Tax tutorial and how to file your tax return that you can access on our website at any time. Some online seminars are also offered in other languages.

WRITTEN TAX ADVICE

For your protection, it is best to get tax advice in writing. You may be relieved of tax, penalty, or interest charges that are due on a transaction if we determine that we gave you incorrect written advice regarding the transaction and that you reasonably relied on that advice in failing to pay the proper amount of tax. For this relief to apply, a request for advice must be in writing, identify the taxpayer to whom the advice applies, and fully describe the facts and circumstances of the transaction.

Please visit our website at: www.boe.ca.gov/info/email.html to email your request. You may also send your request in a letter to: Audit and Information Section, MIC:44, State Board of Equalization, P.O. Box 942879, Sacramento, CA 94279-0044.

TAXPAYERS’ RIGHTS ADVOCATE

If you would like to know more about your rights as a taxpayer or if you have not been able to resolve a problem through normal channels (for example, by speaking to a supervisor), please see Understanding Your Rights as a California Taxpaye , publication 70. or contact the Taxpayers’ Rights Advocate Office for help at 1-916-324-2798 (or toll-free, 1-888-324-2798). Their fax number is 1-916-323-3319.

If you prefer, you can write to: Taxpayers’ Rights Advocate, MIC:70; State Board of Equalization; P.O. Box 942879; Sacramento, CA 94279-0070.

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SALES TO AMERICAN INDIANS AND SALES IN INDIAN COUNTRY

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APRIL 2014

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