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CHAPTER 2 ORGANIZATIONS AND INFORMATION TECHNOLOGY SUPPORT - page 24 / 35

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24 / 35

Introduction to Information Technology

Turban, Rainer and Potter

Chapter 2 Organizations and Information Technology Support

24

IT Support at Different Organizational Levels

Information Infrastructure and TPS

The information systems support of people in organizations

Office Automation and Communication Systems

Clerical Staff

Operation Systems

Line Managers, Operators

Managerial Systems

Middle Managers

Staff Support

Knowledge Workers, Professionals

Strategic

Systems

Top Managers

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